The survey is designed to be used for organizational learning, asking specific questions about the quality of policing in the community. Questions were designed to gauge citizen feedback on the following topics:
1) Overall department performance.
2) Overall competence of department employees.
3) Citizens’ perception of officers’ attitudes and behavior.
4) Community concern over safety and security within Kingsport.
5) Citizens’ recommendations and suggestions for improvements.
To take the 2020 Citizen Survey, visit the city’s website at www.kingsporttn.gov, then click on the “City Services” link at the top of the screen and then select “Police Department.” From that page you’ll see the “Citizen Survey” link.
The KPD is an internationally accredited agency through the Commission on Accreditation for Law Enforcement Agencies (CALEA). The department received its first accreditation in 1992 and has maintained it for 25 consecutive years.
According to Tom Patton, KPD public information officer, the benefits of accreditation include greater accountability within the department, reduced risk and liability exposure, stronger defense against civil litigation, staunch support from government officials, and increased community advocacy.
CALEA requires that an accredited agency be in compliance with nearly 500 individual professional standards. One such standard requires the agency to conduct a documented survey of citizen attitudes and opinions at least once every two years.